Utility finds new ways to connect with customers
FirstEnergy unveils new technology to connect with customers
Published: March 6, 2013 - 07:54 PM
| Updated: March 7, 2013 - 08:38 AM
By Betty Lin-Fisher
Beacon Journal business writer
Tricia Ingraham, lead web and financial communications person at FirstEnergy Corporation, explains how customers can use their smart phones and computers to report power outages and check areas that are without power. In this demonstration, Ingraham texts information about a power outage on her phone. (Paul Tople/Akron Beacon Journal)
Beacon Journal Publishing Co.